Research, using OLC’s Online Student Services Scorecard, indicates that size and funding of an institution are indicators of service level. In the Covid-19 era, smaller institutions found creative ways to improve service. Join us to exchange ideas about better serving our students through this time and brainstorm for the future.
Melanie Jackson has been an educator in Kentucky and Florida for almost 35 years, including 9 ½ years teaching computer science in high school, 18 years of senior level experience in higher education administration and 25 years teaching in higher education at the community college and university level. She has served as a college webmaster, Director of Educational Technology and Director of eLearning. Her passion is student success and increasing student learning, focused on increasing student enrollment, enhancing student success and retention and supervising college employees to aid in providing services effectively and efficiently. Jackson has experience serving on several accreditation steering and QEP teams, developing curriculum and student learning outcomes for courses as well as collaborating with curriculum development teams, employing instructional design and online course reviews for quality.
Josh Strigle began serving online students and faculty in 1998. He has experienced the pains associated with the growth of online learning from the administrative, faculty and student perspective. He has served as his college’s representative to the Members Council for Distance Learning and Student Support, of the Florida Virtual Campus, since 2010. This combination of student, faculty, administrative and policy experience services him well, as he seeks to continually improve the learning experience for online students.